MTC Health: Patient Satisfaction Surveys  
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Welcome to, your Patient Satisfaction Resource
Welcome to MTC
What Sets MTC Apart
Higher rates of survey participation create a higher level of confidence that the results of the survey can be projected onto the larger patient population

  • 70% to 85% of patients receiving mailed surveys do not respond
  • 40% to 60% of patients we speak to typically complete our telephone survey

Patients view our telephone call as an expression of physician interest in their well being: The most common question when the patient isn’t home: “Can I have him call you back?”

Normative Benchmark Reporting Systems

In addition to our recommended core questions, all questions in our expanded library and custom questions are able to be used in normative benchmarking comparisons.

  • Our Normative standard plus two user defined groupings of facilities can be used for normative benchmark comparisons.
  • Current/Prior and Normative periods are customizable options.

Full report comparisons at provider, specialty, location and facility levels and multiple scoring types are available (weighted average, top box, 5 point scale).
Why Have Others Switched to MTC
Survey Cost Calculator
Mailed Survey IssuesExpand Menu
Survey Quality: What's Good and What's Bad?Expand Menu
Benefits of the Hybrid Protocol Expand Menu
MTC: The Tools to Make Your Job EasierExpand Menu
How Does the Hybrid Protocol Work?Expand Menu
National Normative DatabaseExpand Menu
Debunking MythsExpand Menu
Strategies for Improving Satisfaction
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