Higher rates of survey participation create a higher level of confidence that the results of the survey can be projected onto the larger patient population
- 70% to 85% of patients receiving mailed surveys do not respond
- 40% to 60% of patients we speak to typically complete our telephone survey
Patients view our telephone call as an expression of physician interest in their well being: The most common question when the patient isn’t home: “Can I have him call you back?”
Normative Benchmark Reporting Systems
In addition to our recommended core questions, all questions in our expanded library and custom questions are able to be used in normative benchmarking comparisons.
- Our Normative standard plus two user defined groupings of facilities can be used for normative benchmark comparisons.
- Current/Prior and Normative periods are customizable options.
Full report comparisons at provider, specialty, location and facility levels and multiple scoring types are available (weighted average, top box, 5 point scale).