MTC Health: Patient Satisfaction Surveys  
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Telephone Survey Myths
Welcome to MTC
Myths About Our Surveys...
“Telephone survey agents influence the responses of survey participants...”

This can be true when a survey agent is asking the questions.
  • MTC uses Interactive Voice Response to ask questions and collect answers.
  • Each patient hears the recorded question asked exactly the same way and without the influence of a live person;
“People don't like to be called at home...”

Patients see the survey phone call as an expression of concern and as a follow up from the visit – 40% to 60% will agree to the survey on the spot.
  • A mailed survey is thrown in the trash by 70% to 85% of the patients
Look at the difference in responses rates between mailed surveys and our IVR based system.

Which method of surveying do more patients consider intrusive or a waste of time?
Why Have Others Switched to MTC
Survey Cost Calculator
Mailed Survey IssuesExpand Menu
Survey Quality: What's Good and What's Bad?Expand Menu
Benefits of the Hybrid Protocol Expand Menu
MTC: The Tools to Make Your Job EasierExpand Menu
How Does the Hybrid Protocol Work?Expand Menu
National Normative DatabaseExpand Menu
Debunking MythsExpand Menu
Strategies for Improving Satisfaction
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