Myths About Our Surveys...
“Telephone survey agents influence the responses of survey participants...”
This can be true when a survey agent is asking the questions.
“People don't like to be called at home...”
- MTC uses Interactive Voice Response to ask questions and collect answers.
- Each patient hears the recorded question asked exactly the same way and without the influence of a live person;
Patients see the survey phone call as an expression of concern and as a follow up from the visit – 40% to 60% will agree to the survey on the spot.
Look at the difference in responses rates between mailed surveys and our IVR based system.
- A mailed survey is thrown in the trash by 70% to 85% of the patients
Which method of surveying do more patients consider intrusive or a waste of time?