The Red Alert feature is an optional service that gives immediate notification of customer service issues via email. It ensures that patients with suboptimal experiences get the prompt response they deserve.
Negative responses to select questions create a Red Alert.
The patient controls whether the Red Alert is sent by answering a question, “Would you like someone from our organization to contact you about your concern?”
We provide the ability to allow the patient to record a message explaining their concerns. The Red Alert begins as an email that is sent to a customer specified individual and it contains a link to an encrypted and password protected Web site.
Different questions can trigger Red Alerts to different people in your organization. For example, billing problems can trigger a response to the accounting department, office issues go to a patient relations contact, etc…