Why Choose MTC Health as Your Patient Experience Partner?

We offer over 20 years of health care surveying experience, outstanding customer support, survey design, every survey contact methodology option, cost savings, Social Media tools and credible data collection protocols with national normative reporting systems that thousands of doctors rely upon

  • Survey ALL your patients or do a larger randomized sample – more affordably
  • Attract new patients and prepare/repair the Social Media Reputation for your doctors, your offices and your organization – more reliably
  • Use coaching tools for your clinical staff and front office personnel to provide an excellent patient experience – more consistently
  • Conduct immediate service recovery and track problems to resolution – more easily
  • Connect with all age groups – via telephone, text, email, mail, smartphone, tablet or kiosk – more effectively

Social Media

Get Control of Your Social Media Footprint:

  • Create an effective patient experience improvement process that truly makes a difference
  • Attract new patients by fixing Social Media Reputation problems
  • Develop clinical and front office customer service excellence with targeted training tips
  • Identify and resolve customer service issues in a timely manner


Partner with an organization with survey experience.

  • More Than 20 Years of Patient Satisfaction Survey Experience
  • MTC is a CMS & NCQA Approved Vendor for CAHPS-MIPS, CAHPS-ACO, CAHPS-PCMH, and CAHPS-OAS
  • Years of Clinician Group CAHPS (CG-CAHPS) Survey Expertise
  • Custom Survey Development Consulting – at No Additional Charge

Our Advantages


We offer automated report creation and distribution via our cloud reporting services or email.

  • Real-time Data
    Know Who, What, When and Why Immediately
  • Automated Distribution of Reports
    Instant Delivery of Exactly the Right Set of Reports to the Right People at the Right Time
  • National Normative Comparisons
    Compare Against Others of the Same Specialty, or by Facility
  • Ad Hoc Reporting
    Any Time Research and “What If” Analysis – Get Immediate Answers to Questions

Survey Options

In addition to NCQA and CAHPS surveys, we offer a variety of standard and custom surveys for:

  • Primary Care
  • Specialist Care
  • Pediatric Care
  • Urgent Care
  • Immediate Care
  • Hospitalists
  • Therapists
  • Anesthesiology
  • Office Access Surveys
  • Utilization Management
  • Provider Satisfaction
  • Radiology/Nuclear Medicine/Imaging
  • Case Management/Outreach
  • ECHO Surveying

Cost Savings

With MTC you can increase the number of surveys while reducing your total survey collection costs.
Often we can reduce survey costs by 40% or more.

Survey Everyone

We offer a variety of surveying modalities in order to reach your audience in a way that is comfortable and familiar to them. Surveys can be performed by:

  • Telephone
  • Text/SMS
  • Mail
  • Email
  • Web
  • Kiosk
  • Fax

Measure Everything

We offer metrics and reports for every level of your organization. From specialties, doctors offices, and medical groups, to demographics and patient profiling. If there isn't currently a measurement for it, we will make one.

About MTC

Since 1995 our company has focused on delivering quality solutions for our clients and we have worked with more than 8,500 providers and 700 healthcare facilities. MTC is located in Plainfield, Indiana (a suburb of Indianapolis). Telephone, digital (email/text) and print survey services are conducted in-house. Bilingual agents who are fluent in English and Spanish are present on all shifts when our live operator and our hybrid live operator/IVR survey modalities are utilized.

MTC has no debt, no venture capitalist overhead and every one of our key staff and managers have been with the company for more than 10 years. Far from being one of thousands of clients competing for attention, if you talk to any of our clients they will tell you about the excellent level of customer service they receive.

Because of MTC’s “high touch” approach to customer service, many clients rely on us to provide custom analysis of their data due to the lack of available internal data management resources.